Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Last Updated: March 15, 2025
This privacy policy has been updated to reflect our current data handling practices and your rights under applicable privacy laws. We encourage you to review this policy regularly to stay informed about how we protect your information.
Information We Collect
At koresilvent, we're committed to transparency about the information we collect from our users. Understanding what data we gather helps you make informed decisions about using our fundraising platform for startups.
Personal Information You Provide
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Account Information: When you create an account, we collect your name, email address, phone number, and password. For startup founders, we also gather company details, business registration information, and financial documentation required for fundraising verification.
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Profile Data: Your professional background, startup description, funding goals, business plans, pitch materials, and any other information you choose to include in your fundraising profile or investor portfolio.
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Financial Information: Bank account details for fund transfers, tax identification numbers, investment history, accredited investor documentation, and transaction records related to fundraising activities on our platform.
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Communication Records: Messages sent through our platform, support tickets, feedback forms, and any correspondence between startups and potential investors facilitated through koresilvent's messaging systems.
Automatically Collected Information
We automatically collect certain technical information when you use our platform. This includes your IP address, device information, browser type, operating system, and how you interact with our website. We use cookies and similar technologies to enhance your experience and analyze platform usage patterns.
Cookie Usage
We use essential cookies for platform functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
How We Use Your Information
Your information serves several important purposes that enable us to provide effective fundraising services and maintain a secure platform for both startups and investors.
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Platform Services: We use your information to facilitate connections between startups and investors, process fundraising transactions, verify user identities, and maintain accurate records of all platform activities.
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Communication: Sending important updates about your fundraising campaigns, notifying you of investor interest, platform changes, security alerts, and providing customer support when you need assistance.
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Compliance: Meeting legal requirements for financial services, conducting know-your-customer (KYC) verification, anti-money laundering checks, and maintaining records as required by Australian financial regulations.
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Platform Improvement: Analyzing usage patterns to enhance our services, developing new features based on user feedback, improving security measures, and optimizing the fundraising experience for all users.
Information Sharing and Disclosure
We understand that trust is fundamental to successful fundraising relationships. Here's exactly when and how we may share your information with others.
Sharing with Other Users
When you create a fundraising campaign or investor profile, certain information becomes visible to other platform users. Startups can see basic investor profiles and investment preferences, while investors can view startup pitches, financial summaries, and business information that founders choose to make available. You control what information appears in your public profile.
Third-Party Service Providers
We work with trusted service providers who help us operate our platform securely and efficiently. These include payment processors for handling transactions, identity verification services for KYC compliance, cloud hosting providers for data storage, and email services for communications. All third parties are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, regulatory investigations, or law enforcement requests. We'll notify you of such requests unless legally prohibited from doing so.
Your Privacy Rights
Under Australian privacy laws, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and accessible.
Access Your Data
Request a complete copy of all personal information we hold about you, including account details, transaction history, and communication records. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate or outdated information in your profile. Most corrections can be made directly through your account settings, or you can contact our support team for assistance.
Delete Your Account
Request deletion of your account and associated personal information, subject to legal record-keeping requirements for financial transactions. Some information may be retained for compliance purposes.
Restrict Processing
Limit how we use your information while keeping your account active. This might affect certain platform features, but you can adjust these settings based on your privacy preferences.
Data Security and Protection
Protecting your information is our top priority, especially given the sensitive nature of financial and business data shared on our platform. We employ multiple layers of security to safeguard your information.
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Encryption: All data transmission uses industry-standard SSL/TLS encryption. Sensitive information stored in our databases is encrypted at rest using advanced encryption algorithms approved by Australian cybersecurity standards.
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Access Controls: Employee access to your information is strictly limited to those who need it for their job functions. All access is logged and monitored, with regular reviews of access permissions and security protocols.
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Regular Security Audits: We conduct quarterly security assessments, penetration testing, and vulnerability scans. Our security practices are reviewed by independent third-party auditors annually.
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Incident Response: In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, notify affected users within 72 hours, and work with relevant authorities as required.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Here's how long we keep different types of information and why.
Account information and profile data are kept while your account remains active and for seven years after closure to meet Australian financial record-keeping requirements. Transaction records and financial documentation are retained for ten years as required by law. Communications and support records are kept for three years to help resolve any future issues or disputes.
Marketing communications and analytics data are deleted after two years unless you've given ongoing consent for their use. When you request account deletion, we'll remove your personal information within 30 days, except for records we're legally required to maintain.
International Data Transfers
Your information is primarily stored and processed in Australia using local data centers that meet Australian privacy and security standards. However, some of our service providers may process data in other countries with adequate privacy protections.
When data is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. You can request details about specific data transfers by contacting our privacy team.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you via email and prominently display the updates on our platform.
You'll have at least 30 days to review any material changes before they take effect. Continued use of our platform after the effective date constitutes acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.
Contact Our Privacy Team
Have questions about this privacy policy or how we handle your information? We're here to help and encourage you to reach out with any concerns.
Address: Level 1/46 Morphett St, Adelaide SA 5000, Australia
Phone: +61 7 4957 3162
Email: privacy@koresilvent.com
Response Time: We respond to privacy inquiries within 5 business days